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Total Quality Management In Construction
Beginning of paper
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have ....
Middle of paper
....r they reward. Quantity over quality has been a common management
philosophy in the United States.
The first step in implementing TQM requires the an upper-management
change in both philosophy and behavior. Managers must adopt the objectives of
customer satisfaction and continuous improvement. They must implement the
change to achieve these obj.... |
| Word count: 2702 |
Page count: 10 |
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