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Total Quality Management
Beginning of paper
TQM stands for , which is βa cooperative
form of doing business that relies on the talents and capabilities of both
labor and management to continually improve quality and productivity using
teamsβ. (Joseph R. Jablonski Implementing TQM) The origin of TQM was
derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran.
Both develo ....
Middle of paper
....β The Penny Idea exercises customer
satisfaction, fairness, quality, value, associate training, and rewards for
performance.
TQM contains three ingredients necessary for a company to flourish:
(1) participative management;
(2) continuous process improvement; and
(3) the use of teams.
Participative management i.... |
| Word count: 2159 |
Page count: 8 |
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