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The Role Of The Front Office
Beginning of paper
A security program is most effective when all employees participate in the
hotel's security efforts. Front office staff play a paticularly important role.
Front desk agent, door attendants, bellpersons, and parking attendantshave the
oppurtunity to observe all persons entering or departing the premises.
Suspicious activities or circumstances invo ....
Middle of paper
....connect only to the hotel operator. The caller can then be
properly screened to provideadditional security. Front office staff may also
inform guest's of personal precautions they may take. For example, front desk
agents may suggest that guests hide and secure any valuables left in their cars.
Bellpersons accompanying the guest to a room generall.... |
| Word count: 341 |
Page count: 2 |
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