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Waiting Lines And Queuing
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Why would I decide to write my paper on waiting lines? It is estimated that an average person spends a full one tenth of his or her waking moments waiting for things. That is a powerful figure and that is why this was so interesting to me. When it comes to the business aspect waiting time can mean millions of dollars or even billions when taken ....
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....of particular importance to these types of industries for one main reason. Waiting as the book points out is not seen as a "Value Added" activity. This means a customer may tend to associate waiting with poor service. It is purely a maintenance factor. If things are ok the customer doesn't realize it but when things go wrong, it is as clear as .... |
| Word count: 1171 |
Page count: 5 |
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