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In Search Of Excellence: Review
Beginning of paper
In Search of Excellence is a book dealing with many different principles
of economics and what makes big business' excellent. The first idea that Peters
discusses is his chart of the McKinsey 7-S Framework. The graph is very simple
but the ideas are fairly complex. In their research, they found that their
philosophies were too hard to explain and ....
Middle of paper
...., I have no more
cheese" or "Could someone get me some more cheese?" They take action and get the
cheese, make it if necessary, and get the problem solved as quickly as possible.
The second Principle they deal with is to be close to the customer. This
means good service and listening to what the customer has to say. If the
producer, Taco Be.... |
| Word count: 717 |
Page count: 3 |
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