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Building A Help Desk
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The first thing I want to talk about is managing a help desk, I think that managing a help desk can be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under these conditions, performing triage for some inter ....
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....kely to be working toward the same end, and, with clearly defined expectations, it will be easier to evaluate whether the help desk has met its goals.
One mission statement I might use is "to increase the company's productivity by providing a single point of contact and responsibility for rapid closure of our users' technology problems."
My help de.... |
| Word count: 2370 |
Page count: 9 |
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