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In Search Of Excellence
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Knowledge about organisational behaviour has become very important to a manager's performance and success. Therefore, it is not surprising that writers often claim to have the information that managers need if they are to excel in their jobs. is one of the most well known books of this type. In the book, Peters-and Waterman outlined seven princi ....
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....eese?" They take action and get the cheese, make it if necessary, and get the problem solved as quickly as possible.
The second Principle they deal with is to be close to the customer. This means good service and listening to what the customer has to say. If the producer, Macdonald’s, is not in touch with what the customer wants to eat, then .... |
| Word count: 656 |
Page count: 3 |
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