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Effective Listening
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In a monthly marketing meeting, the marketing manager wants 5 of his staffs to conduct a research on market share on 5 different areas. Each staff is assigned a territory. The manager rejects, one month later in the same meeting, one of the 5 reports because the research is on the wrong territory.
If we assume the ability of all staffs is the same ....
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....cess" (Floyd 1985, p.9). Listening is a process that includes hearing, attending to, understanding, evaluating and responding to spoken messages. (Floyd 1985, p.9)
Our own listening habits have been developed since we were born. Such habits are so well established that we perform them without thinking. But unfortunately, such habits are usually un.... |
| Word count: 1841 |
Page count: 7 |
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