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In Search Of Excellence
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was the 1982 best-selling look at excellent companies and an attempt to identify the attributes they had in common that helped to make them successful. Thomas Peters and Robert Waterman studied dozens of American companies and deemed these companies to be excellent: Bechtel, Boeing, Caterpillar, Dana, Johnson & Johnson, Hewlett-Packard, Delta, Fl ....
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....hly successful in helping employees buy into themes. Quality and service were the hallmarks of these companies. In addition, everyone's cooperation was required; they demanded extraordinary performance from average employees. Productivity through people was a common theme. Excellent companies were ingenious on the basics. Companies worked hard to m.... |
| Word count: 1835 |
Page count: 7 |
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